Website and Email Terms of Use and Privacy Policy

By using this website and/or email communication with Smith Counselling, you consent to the terms of email use, the collection, use and method of disclosure of personal information as described in this Privacy Policy.


This website is for general information only.  The contact form and email is available for your convenience to communicate with us.  Voluntarily submitting a question or comment using the contact form or by email does not establish a therapeutic relationship.  Moreover, no crisis intervention is offered via email.  By using the website, contact form and/or email, you agree to these terms.


Two types of information is collected: i) information that you voluntarily provide to us (e.g. through the website contact form or email); and ii) non-personal information that is derived through automated tracking mechanisms.


When you choose to submit a question via the contact form, or email Keystone Psychology directly, personal information that may be collected include your name, email address, and telephone number.  This information is used only for the purpose of communicating with you as per your request.


A cookie is a piece of data stored on the user’s computer tied to information about the user.  Our site uses "cookies" and other tracking technologies.  Cookies enable us to serve secure pages to our users without asking them to sign in repeatedly.  Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. If a user's system is idle for a defined time, the cookie will expire, forcing the user to sign in again to continue their session. This prevents unauthorised access to the user's information while they are away from their computer. 

You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to protected parts of the Site.


We only use your personal information for the original purposes it was given.  Your personal information will not be sold, shared or disclosed to unaffiliated third parties without your approval at the time of collection.

We may disclose Contact Information in special cases where we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our terms and conditions of use or may be causing injury or interference with our rights, property, our customers or anyone who could be harmed by such activities.

We use non-identifying and aggregate information to better design our website and for business and administrative purposes. We may also use or share with third parties the aggregated data that contains no personally identifiable information for the purpose of website enhancement and/or marketing.


We are committed to protecting the information we receive from you. We take appropriate security measures to protect your information against unauthorised access to or unauthorised alteration, disclosure or destruction of data. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we maintain appropriate physical, electronic, and managerial procedures to safeguard and secure the information and data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.


You may modify or remove any of your personal information at any time by emailing with your specific request.


By consenting to the Terms of Use and the Privacy Policy, you understand and accept that no data transmission over the Internet is completely secure. You understand and accept that you transmit such information at your own risk.


We reserve the right to change this Privacy Policy from time to time at our discretion. If at some point in the future, there is a change to our Privacy Policy, unless we obtain your express consent, such change will only apply to information collected after the revised Privacy Policy took effect. Your continued use of the Site indicates your assent to the Privacy Policy as posted


If you have any questions or concerns regarding this Privacy Policy, please contact:

Smith Counselling
1124 Fort Street, Victoria BC

Updated:  October 2018